Payments and Refund Policy

This Payments and Refund Policy governs the payment processes and refund procedures for services provided by Blacksilk Travel (“we,” “us,” or “our”). By accessing or using our services, you agree to be bound by this policy. If you do not agree with any part of this policy, please refrain from using our services.

Payment Methods

We accept various payment methods, including cash, credit cards, debit cards, and online payment platforms. The specific payment options available may vary depending on your location and the services booked.

Booking and Payment Process

  • Booking Confirmation: When you make a booking through our services, you will receive a booking confirmation email containing details of your reservation and the total amount due.
  • Payment Authorization: By providing your payment information, you authorize us to charge the agreed-upon amount for the services booked. The payment will be processed immediately or as specified in the booking confirmation.
  • Currency Conversion: If your booking involves a currency conversion, please note that the conversion rate used may be subject to additional fees or charges imposed by your bank or financial institution.

Pricing and Cancellations

  • Pricing Accuracy: We strive to provide accurate and up-to-date pricing information. However, in some cases, errors or discrepancies may occur. If we discover an error in the pricing of a booking you have made, we will notify you and give you the option to either cancel the booking or proceed with the corrected pricing.
  • Cancellation by You: If you need to cancel your booking, please refer to the cancellation policy specific to the service provider or travel arrangement. Depending on the terms and conditions set by the service provider, cancellation fees may apply.

Refunds and Cancellation Fees

  • Refund Eligibility: Refunds, if applicable, will be processed according to the cancellation policy of the service provider. Not all bookings are refundable, and refund eligibility is determined by the terms and conditions set by the service provider.
  • Refund Process: If you are eligible for a refund, we will initiate the refund process promptly. The timing and method of the refund may vary depending on the payment method used and the policies of the service provider.
  • Cancellation Fees: Service providers may impose cancellation fees or penalties for cancellations made beyond a certain time frame or in certain circumstances. These fees are determined by the service provider and may be deducted from the refund amount.

Disputes and Chargebacks

Dispute Resolution: If you encounter any issues or disputes regarding payments or refunds, please contact us promptly. We will make reasonable efforts to resolve the matter in a timely and fair manner.

Chargebacks: In the event of a chargeback initiated by you with your payment provider, we reserve the right to suspend or terminate your access to our services until the dispute is resolved. Chargebacks without valid justification may result in additional fees or legal action to recover any losses incurred.

Contact Us

If you have any questions, concerns, or requests regarding our Payments and Refund Policy or the payment processes and refund procedures, please contact us at:

Email: hello@blacksilk.travel

Phone: +923001555304, +447466157624

You can also reach us by mail at the following address: 26 Commercial Block-B, Bankers Society Phase-1, Lahore.

Please note that this Payments and Refund Policy applies solely to the services provided by Blacksilk Travel and does not cover any third-party websites or services that may be linked to or accessed through our platform.

Effective Date: 01/01/2023